CANCELLATION POLICY

24 hours notice is required to cancel an appointment.  Failure to cancel appointments at least 24 hours in advance will result in a charge of 50% of the scheduled appointment fee and failure to show up for your appointment will result in a full charge of the scheduled appointment fee.

ARRIVING LATE

If you are late to your session you are welcome to receive whatever time is left of your appointment. Due to our tightly booked schedule we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.

HEALTH CONSIDERATIONS

Please inform us at time of scheduling of any health conditions, allergies, special needs or concerns you have. Your safety is important to us & some services may not be appropriate for certain conditions.

SICK POLICY

In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment.  Receiving a massage when you are sick is not advised. While in the early and acute stages of a cold, the flu or other illness, a massage can accelerate the onset of the infection and intensify its severity (via additional circulation of blood & lymph).

COMMUNICATE YOUR PREFERENCES

Be sure to speak up. All aspects of your massage session can be modified to your preference: pressure (too light or too deep), lighting in the room, style of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.

FRAGRANCE-FREE POLICY

Recognizing that some of our staff, therapists, and clients have sensitivities and/or allergic reactions to various synthetic fragrances, we have a Fragrance-Free Policy. In an effort to create the healthiest environment possible for everyone, we request that you refrain from wearing perfume, scented lotions, body sprays or other similar products while at our center (more specifically: any product that emits a distinctly noticeable scent).